Shipping & Returns
Archiella of Sweden delivers your order with PostNord by the service recommended which is insured in case of damages or loss with such expensive items.
Normal delivery time is about 2-4 working days with the exception of certain parts of Sweden that do not have daily delivery. If an item should run out or if it is in production, the delivery time may be longer. Archiella's Icon pots take five weeks to manufacture and long delivery times can occur.
In the event of a longer delivery delay, you always have the option to cancel the purchase. In that case, contact Archiella's email, firstname.lastname@example.org
The Icon-pots together with the other collection items are delivered in a premium cloth bag, made of environmentally friendly cotton, with fine details such as silk ribbons with tassels. A really nice pouch that can be used for any suitable product when received.
We send your order to a PostNord agent closest to your delivery address. The cost of the delivery method depends on the weight of the goods. Free shipping over SEK 2000. Notification is via SMS (mobile number is filled in before you complete your purchase at checkout). If mobile number is not specified, the order is announced by letter. When we have packed the goods, you will receive a delivery confirmation via e-mail where you will receive information about your consignment's package ID, which gives you the opportunity to track the goods on www.postnord.se. When parcel arrives to agent you will be notified via sms. Valid identification and the avin or sms must be presented when collecting the consignment. If the package is damaged in any way, it is important that you do not pick up the package but inform the staff at the postal agent that you refuse the package due to damage, and it will be sent back to us.
Shipping fees due to weight:
0-500gram 115 SEK (Embrace Bangle, Icon Piccolo Pot, Jewelry Couch Cushion)
501gram-1kg 130 SEK (Archiella Cork Statement Bag, Icon Medio Pot)
1,1kg-2kg 150 SEK (Icon Grande Pot)
Once we have received your order, we will send you a confirmation email as soon as possible with information about your order. It is good if you save the order confirmation as it is valid as a receipt and possibly to have on hand when contacting Customer Service. Have you not received your confirmation? Check in your Spam folder in the email, sometimes it ends up there.
Your package remains at your agent / terminal for 14 days after arrival. Should you not pick up / receive your delivery within these days, the package will automatically be sent back to our warehouse and we will charge you as a customer SEK 200 for non-received goods. This is deducted from the refund for your goods. If you have regretted when the package has been sent from us, you must receive the package and send it back to us, otherwise it will be registered as not received and you as a customer will be charged for these SEK 200. The fee is invoiced by PostNord and can not be affected.
RIGHT OF WITHDRAWAL / RETURN / OPEN PURCHASE
Archiella of Sweden is not satisfied until you as a customer are satisfied. When you shop at Archiella of Sweden online store, you always have a 14-day right of withdrawal. The withdrawal period starts the day after you receive your goods. If the last day of the withdrawal period falls on a Saturday, Sunday or a public holiday, the withdrawal period is extended so that it also applies to the next working day. Returned goods must be unused and in original packaging and any hangtags must be attached. If this is not the case, a depreciation of 100% of the value of the goods will be deducted upon refund.
You as a customer pay for shipping back in case of right of withdrawal, returns and open purchase. The way of return shipping shall be the same as you received your package. Any questions regarding exchanges and returns, please contact customer service via email@example.com
Open purchase is valid for 14 days. The returned goods must be in unused and undamaged condition in the original box.
Register your return by emailing firstname.lastname@example.org for a return shipping note.
It takes up to 14 days for a returned product to be processed and refunded.
Archiella of Sweden
411 31 Göteborg/Gothenburg
Goods are transported from Sweden. Orders to countries outside the EU may be subject to VAT, import duties and / or taxes levied when your package reaches your country. Archiella of Sweden is not responsible for VAT, customs and / or taxes on orders to countries outside the EU, and we can not predict what special fees may apply. If you incur such additional costs, they must be paid for your package to be declared customs. Please contact your local customs office for more information.
Shipping fees due to weight delivered in Europe:
0-50gram 105 SEK (Embrace Bangle)
250gram-500gram 180 SEK (Icon Piccolo Pot, Jewelry Couch Cushion)
501gram-1kg 240 SEK (Icon Medio Pot, Archiella Cork Statement Bag)
1,1kg-2kg 280 SEK (Icon Grande Pot)
Shipping fees due to weight Worldwide:
0-50gram 110 SEK (Embrace Bangle)
250gram-500gram 190 SEK (Icon Piccolo Pot, Jewelry Couch Cushion)
501gram-1kg 250 SEK (Icon Medio Pot, Archiella Cork Statement Bag)
1,1kg-2kg 290 SEK (Icon Grande Pot)